Terms


NOVIA DRESS Order Cancellation Policy

We understand that it is a very important undertaking to order a dress for your special occasion, and our cancellation policy was created with bearing this in mind. However, it is important to note that our dresses are made to order, and once the tailoring process has begun the materials cannot be reused. The good news is that after placing your order, there is still time for you to change your mind. For further details, please refer to our cancellation policy below.

Cancellation Policy 

- Unpaid orders will be cancelled automatically after 5 days.  We receive hundreds of test orders each day which our members are using to quote certain cart contents and save the invoice for later reference.


- Orders cancelled 24 to 72 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 80% of the product purchase price, in order to cover the material cost.

- Once your order has been shipped, it can no longer be cancelled.

Special Order
No return or exchanges on all "Special order".